Terms of Service

Welcome to costumetew.com. These Terms of Service govern your use of the website and the purchase of clothing products from Hong Kong Jinhang Shipping Co., Limited. By accessing or using costumetew.com, you agree to be bound by these Terms of Service.

Use of the Website

You must be at least 18 years old to purchase products from costumetew.com. You agree to provide accurate and complete information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your account credentials. Hong Kong Jinhang Shipping Co., Limited reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion.

Orders and Payment

All orders placed through costumetew.com are subject to acceptance by Hong Kong Jinhang Shipping Co., Limited. Payment must be made in full at the time of order. Hong Kong Jinhang Shipping Co., Limited accepts payment methods displayed at checkout. Prices are displayed in the currency shown at checkout and may change without notice. You are responsible for any applicable taxes, duties, or customs fees.

Shipping and Delivery

Hong Kong Jinhang Shipping Co., Limited ships clothing products to addresses provided by you. Shipping times and costs are determined by the shipping carrier and your location. Hong Kong Jinhang Shipping Co., Limited is not responsible for delays caused by carriers, customs, or events beyond its control. Title and risk of loss pass to you upon delivery to the carrier.

Returns and Refunds

Hong Kong Jinhang Shipping Co., Limited offers a strict 14 days no-reason refund policy. You may return any clothing item within 14 days of receipt for a full refund. To be eligible, the item must be unused, unworn, and in its original packaging with all tags attached. You must contact Hong Kong Jinhang Shipping Co., Limited at [email protected] to initiate a return. Hong Kong Jinhang Shipping Co., Limited will provide return instructions. You are responsible for return shipping costs.

Refund processing and arrival to your account takes at least 14 days from the date Hong Kong Jinhang Shipping Co., Limited receives your returned item. This period includes inspection and bank processing. Hong Kong Jinhang Shipping Co., Limited will notify you via email once your refund is initiated.

PayPal Refunds

For refunds issued to a PayPal account, the refund takes at least 14 days to process and appear in your PayPal balance. Due to local laws, PayPal refunds in some regions may take up to 30 days. Hong Kong Jinhang Shipping Co., Limited has no control over PayPal's processing times and is not responsible for delays caused by PayPal or your financial institution.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. You must contact Hong Kong Jinhang Shipping Co., Limited at [email protected] within this 7 days period and provide photographs of the damage or defect. Claims submitted after 7 days of receipt will not be accepted. If approved, Hong Kong Jinhang Shipping Co., Limited will replace the item or issue a refund at its discretion.

Governing Law

These Terms of Service and any disputes arising from them are governed by the laws of Hong Kong. You agree to submit to the exclusive jurisdiction of the courts of Hong Kong.

Intellectual Property

All content on costumetew.com, including text, images, logos, and software, is the property of Hong Kong Jinhang Shipping Co., Limited or its licensors. You may not reproduce, distribute, or create derivative works from this content without express written permission from Hong Kong Jinhang Shipping Co., Limited.

Prohibited Conduct

You agree not to use costumetew.com for any unlawful purpose. You may not attempt to gain unauthorized access to any part of costumetew.com. You may not use automated systems to extract data from costumetew.com. Hong Kong Jinhang Shipping Co., Limited may terminate your access for any violation of these Terms of Service.

Limitation of Liability

Hong Kong Jinhang Shipping Co., Limited is not liable for any indirect, incidental, or consequential damages arising from your use of costumetew.com or the purchase of clothing products. The total liability of Hong Kong Jinhang Shipping Co., Limited to you for any claim is limited to the amount you paid for the product giving rise to the claim.

Changes to These Terms

Hong Kong Jinhang Shipping Co., Limited may update these Terms of Service at any time. Hong Kong Jinhang Shipping Co., Limited will post the revised terms on costumetew.com. Your continued use of costumetew.com after changes are posted constitutes your acceptance of the revised terms.

Contact Information

For questions about these Terms of Service, contact Hong Kong Jinhang Shipping Co., Limited at [email protected], +852 4726 9720, or UNIT R2, ROOM D, 16/F, KIN GA INDL BLDG, 9 SAN ON ST, TUEN MUN, N.T, HONG KONG.