Shipping Policy

Hong Kong Jinhang Shipping Co., Limited ships clothing orders to addresses serviced by available carriers. Orders are processed after payment authorization and address verification. Processing begins on business days. Customers receive tracking information at the email address provided at checkout. Delivery timeframes vary by destination, carrier, and service level. Hong Kong Jinhang Shipping Co., Limited does not guarantee specific delivery dates. Customers are responsible for providing accurate shipping information. Hong Kong Jinhang Shipping Co., Limited is not responsible for delays caused by carriers, customs, weather, or incorrect addresses. Shipping charges are displayed at checkout. Orders shipped to destinations outside the origin country may be subject to customs duties, taxes, and import fees. The buyer is responsible for these charges.

Returns Policy

Hong Kong Jinhang Shipping Co., Limited offers a strict 14-day no-reason refund policy. Customers may return eligible items within 14 days from the date of delivery without providing a reason. The 14-day period begins on the delivery date confirmed by the carrier. Returns received after 14 days are not eligible for a refund. The buyer completely bears all return shipping costs. Hong Kong Jinhang Shipping Co., Limited does not provide prepaid return labels. Original shipping charges are non-refundable. Refunds are issued to the original payment method after the returned item passes inspection.

Return Eligibility

Items must be unused, unworn, unwashed, and undamaged. Items must be in original packaging with all original tags attached. Items must be free of odors, stains, alterations, and signs of wear. Items that do not meet these conditions are not eligible for return. Any item returned without prior authorization is not eligible for a refund. The customer must include the order number inside the return package. Hong Kong Jinhang Shipping Co., Limited reserves the right to refuse any return that does not meet the return eligibility conditions.

Non-Returnable Items

Any item that does not meet the return eligibility conditions is non-returnable. Items that are used, worn, washed, altered, damaged by the customer, or missing original packaging are non-returnable. Items returned after the 14-day return period are non-returnable. Items returned without return authorization are non-returnable. Hong Kong Jinhang Shipping Co., Limited does not accept returns for items that fail the return eligibility conditions.

Return Process

Step 1: Contact Hong Kong Jinhang Shipping Co., Limited at [email protected] within 14 days of delivery. Provide the order number and the item to be returned.

Step 2: Wait for return authorization. Hong Kong Jinhang Shipping Co., Limited provides return instructions after verifying the request.

Step 3: Pack the item securely in original packaging. Include all original tags and the order number.

Step 4: The recipient must be Hong Kong Jinhang Shipping Co., Limited, the contact phone is +852 4726 9720, and the specific return address is UNIT R2, ROOM D, 16/F, KIN GA INDL BLDG, 9 SAN ON ST, TUEN MUN, N.T, HONG KONG. The buyer completely bears all return shipping costs.

Step 5: Send the tracking number to [email protected]. Hong Kong Jinhang Shipping Co., Limited is not responsible for returns lost in transit.

Step 6: Hong Kong Jinhang Shipping Co., Limited inspects the returned item after receipt. If the item meets return eligibility conditions, Hong Kong Jinhang Shipping Co., Limited processes the refund.

Refund Timing

Refund arrival time is at least 14 days from the date Hong Kong Jinhang Shipping Co., Limited receives the returned item. Refunds are issued to the original payment method. PayPal refunds take at least 14 days. In regions where local laws require up to 30 days for PayPal refunds, PayPal refunds may take up to 30 days. The buyer is responsible for monitoring the payment account for refund confirmation. Hong Kong Jinhang Shipping Co., Limited does not issue cash refunds. Hong Kong Jinhang Shipping Co., Limited does not issue refunds to a different payment method.

Damaged or Defective Items

Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim window is strict and matches the Terms of Service. The customer must contact Hong Kong Jinhang Shipping Co., Limited at [email protected] within exactly 7 days of receipt. The customer must provide the order number, a description of the damage or defect, and photographs of the item and packaging. Hong Kong Jinhang Shipping Co., Limited reviews the claim after receipt. Claims submitted after exactly 7 days of receipt are not eligible for resolution. Hong Kong Jinhang Shipping Co., Limited may require the damaged or defective item to be returned. The buyer completely bears all return shipping costs for damaged or defective item returns.

Chargebacks and Communication

Customers must contact Hong Kong Jinhang Shipping Co., Limited before initiating a chargeback. Hong Kong Jinhang Shipping Co., Limited resolves return and refund questions through [email protected]. Customers may also use +852 4726 9720. The website is costumetew.com. Hong Kong Jinhang Shipping Co., Limited communicates return decisions in writing. Hong Kong Jinhang Shipping Co., Limited does not accept return requests through social media messages. Hong Kong Jinhang Shipping Co., Limited does not accept return requests through text messages.

Policy Acceptance

By placing an order on costumetew.com, the customer accepts the Shipping & Returns policy. The customer accepts that the 14-day no-reason refund policy is strict. The customer accepts that the buyer completely bears all return shipping costs. The customer accepts that refund arrival time is at least 14 days. The customer accepts that PayPal refunds take at least 14 days and may take up to 30 days where local laws require. The customer accepts that damaged or defective claims must be submitted within exactly 7 days of receipt. The customer accepts that return eligibility conditions apply. The customer accepts that Hong Kong Jinhang Shipping Co., Limited may refuse non-compliant returns.